FAQ
Question – I received an error message while trying to check out. What does this mean?
Answer – Please verify that the billing information you have entered is the same as the information that your credit card issuing bank has on file. If you enter billing information that varies from what your bank has on file, your order will not go through.
Question – How much does shipping and handling cost?
Answer – Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run.
Question – What is your return policy?
Answer – Refunds and exchanges must be initiated within ten (10) days of the initial shipping date. To initiate a refund or exchange, please use our website “Contact Us” form to start the process and ship your item(s) back to us.
Because dress shirts and padded cases are custom orders, and/or are made using limited production fabrics, availability of replacement options cannot be guaranteed. Refunds will be made to your original means of payment.
Please note, because dress shirts and padded cases are considered special orders made from limited production fabrics in specific sizes, due to the impact and limited ability to resell, these returns are subject to a 30% fee. All other returns are subject to a flat $2.99 restocking fee.
Shipping charges are not refundable. Once we receive your item(s), it will take some time to process your refund. This time may be extended during busy holiday or sale periods throughout the year. Due to constantly changing inventory, we cannot guarantee item availability.
Question – Do you refund original shipping charges?
Answer – Refunds are processed based on applicable items and tax charges. We do not refund any original shipping charges.
Question – I am having a hard time completing my order. What do I do?
Answer – Please try clearing your browser cache and cookies, and then attempt to check out again.
If the problem continues, reach out to our customer service team using the “Contact Us” form on our website. Please include your email address, the type of device you are using, and your browser type so we can better assist you.
Question – Can I cancel an order once it has been placed?
Answer – In an effort to get our shipments to our customers as quickly as possible, and due to the use of limited production products and fabrics, as well as custom and bespoke production, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them. Please refer to our Returns Questions for details.
RETURNS –-We gladly accept returns within 30 days of purchase Please use “Contact Us” to notify us and in advance and let us know the reason for the return.
CONTACT INFO – Reach us by Phone: (626) 298-6563 Mail: 556 S Fair Oaks Ave., Suite 101-509, Pasadena, CA 91105 USA, or Email: Using the “Contact Us” link.
Define your vibe – Express your personal style – Support independent U.S. Sewing Crafters and Economically empower artisans in developing countries. Fun, Quality, Creative Individuals Expression